Good customer service is the name of the game for most small to mid-sized business owners, and anything that helps a business owner increase customer service without increasing costs is good for business. Managed print services can do that.
Generally, printing services account for around 15% of a business’s bottom line. That’s a significant chunk of your revenue, and allowing it to fall by the wayside is costly. But managing it in-house means spending time and resources that could be better allocated elsewhere. If your employees spend their time coordinating print management, then they’ve lost the time they could have been spending in front of customers, causing delays, loss of sales, and eventually loss of reputation.
In addition to your employees’ loss of productivity, consider the difference that could be made if your print services were always reliable. Never running out of consumables and knowing that routine service is kept in check means never having to delay orders or lose customers due to your inability to deliver.
Managed print services allow you to focus your employees toward their primary task without allowing a vital service to go undone, increasing your effectiveness in the eyes of your customers.